SaaS Onboarding Teardown Kit

Find the friction between signup and first value.

Find the work that stands between signup and a useful customer outcome.

OnboardingActivationFirst valueUser journeys
Toolkit
OnboardingProductQuant / Your Product DNA

A better next decision.
A clearer reason behind it.

  1. 01

    See where users lose momentum.

  2. 02

    Define the milestone that actually matters.

  3. 03

    Prioritize changes to the path to value.

Apply it to your product

Get beyond the broad advice.

Use these questions to make the problem specific before choosing another tactic.

  1. 01

    What must happen before the first useful outcome?

  2. 02

    Which steps depend on other people?

  3. 03

    Where do users stall, and what evidence explains it?

How to use it

Understand the problem.
Work through the decision.

An independent working resource focused on onboarding, activation, first value.

Start with your current assumptions. Compare them with customer behavior. Use the gaps to decide what to change or test.

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Early access

Know when it’s ready.

Get an update when SaaS Onboarding Teardown Kit opens in the new learning library.

Pricing and final inclusions will be published before sales open. Joining the list is free.

Jake McMahonProduct strategy. Analytics. Content. Sales.